Frequently Asked Questions
Everything you need to know about your WishCrate experience.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, the items must be returned in their original packaging and condition to qualify for a full refund.
Do you ship internationally?
Yes, TheWishCrate ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 12 hours of placement by contacting our support team. After this window, the order may already be in transit.
How can I contact customer support?
Our dedicated support team is available 24/7. You can reach us via the 'Contact Us' form on our website or by emailing [email protected].